Client Success Director, Technology & Digital — UAE

Our client is seeking a Client Success Director for Serviced and Corporate Accommodation based in Dubai, UAE. This is a unique opportunity to lead Situ’s accommodation delivery across the UAE and the wider region, supporting a major corporate client while driving commercial growth and building strong local partnerships.

Key Responsibilities

• Own conversion, revenue, margin, and service delivery for the UAE and regional markets.
• Personally manage enquiries from initial requests through to confirmed bookings.
• Serve as the trusted day-to-day contact for a major corporate client.
• Source, onboard, and manage local accommodation partners to ensure quality and availability.
• Use commercial judgment to optimize pricing, availability, and selection to protect conversion rates and margins.
• Represent Situ at client meetings, partner discussions, and regional industry forums.

Requirements

• Experience in corporate accommodation, serviced apartments, relocation, global mobility, long-stay hospitality, hotel apartments, corporate travel, or flexible living.
• A hands-on approach with the ability to personally manage bookings, negotiate rates, chase availability, and resolve issues.
• Senior-level credibility with strong relationship management skills for major clients.
• Deep local knowledge of the UAE accommodation market and partner networks.
• Commercially focused with a strong understanding of conversion and margin management.

This Dubai-based position offers a competitive package and regional responsibilities. If you have a passion for client success and driving business growth in the serviced accommodation sector, this role offers a rare chance to lead the market.